Word of mouth marketing refers to the company's efforts to make consumers through the exchange of their friends and family to their products information, brand spread. This marketing approach is characterized by a high success rate, credibility, and this way of spreading the word of mouth marketing approach, known as word of mouth marketing. From the practice level of enterprise marketing, word of mouth marketing is the use of a variety of effective means, the company's customers to their products, services and business overall image of the talk and exchange, and encourage customers to their surrounding people to introduce and recommend the marketing methods and processes.
"Word of mouth" refers to the informal communication between the user's view of the product and the service. One of the most important characteristics of word of mouth communication is credibility, because in general, word of mouth spread all over the relationship between friends, relatives, colleagues, classmates and so on. Relative to the pure advertising, promotion, public relations, business, home improvement companies recommended and so on, the credibility of higher. This feature is the core of the spread of word of mouth, but also to carry out the best reason for the promotion of word of mouth, and it is not willing to invest heavily in advertising,Promotional activities, public relations activities to attract the attention of potential consumers in order to produce the eye economy effect, increase consumer loyalty, rather than through this relatively simple to work out the user to tell the user to achieve this purpose.
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